top of page

how it works

CircleUp Foundation provides an organized, transparent system that connects individuals and families to culturally grounded, trauma-informed care. Our approach ensures that every client receives the right kind of help, at the right time, through a carefully structured and accountable process.

The Circle Up
Clinical Collective
​

All mental-health services at CircleUp are provided through our Clinical Collective, a team of licensed psychologists, psychotherapists, and social workers, all fully registered in Ontario.
Each clinician undergoes a formal interview and vetting process, and is selected based on their clinical experience, professionalism, and alignment with CircleUp’s values of trust, equity, and compassion.

Clinicians within the Collective are compensated by CircleUp Foundation and are committed to maintaining a defined caseload of CircleUp clients.
​

Our Clinical Collective provides care across five core programs:
Adult Therapy, Child Therapy, Teen Therapy, Parental Guidance, and Psycho-educational Assessments & School Support.​

​

If you are a clinician interested in joining the Collective and accepting referrals from CircleUp, you can read more here or click the button to fill in the form. 

Therapist
how clients get access to care?
Step 1- Complete the Intake Forms

  • Complete the Mental Health Needs Form, which helps us understand your main concern and the need for therapy. 

  • The Financial Intake Form, which helps determine eligibility for subsidized care.
    Together, these forms enable us to understand both your therapeutic needs and financial circumstances so that access to care remains fair, timely, and equitable.

Step 2: Initial Needs Assessment 

A short virtual or in-person intake session with our trained intake team to further clarify the need, urgency, and program fit.

 

Step 3: Eligibility and Triage Review

Our staff reviews both the mental-health information and financial information to determine eligibility for subsidized or donor-supported care.

​

Step 4: Matching to a Clinician

Based on the intake findings, we match the client with the most suitable clinician in our Clinical Collective, considering language, cultural background, clinical expertise, and area of need.

 

Step 5: Initial Clinical Session

The first session focuses on understanding the client’s goals, history, and priorities.The clinician then provides an individualized treatment plan and professional recommendations for ongoing care.

 

Step 6: Treatment plan

CircleUp reviews the treatment plan alongside the client’s financial eligibility and available funding resources. Based on this review, we offer a treatment package - outlining the number of sessions, cost coverage, and care pathway.

Our Commitment

 

We work to complete the entire process from intake to treatment offer as efficiently as possible while maintaining clinical rigor and fairness. 
Please note that CircleUp Foundation is not an emergency or crisis service. If you or someone you know is in immediate danger or distress, please contact 911 or click here for mental health emergency services. ​

request services​
​

To request services please complete the form after clicking "request services". Note that you will be required to provide documentation to verify financial status such as pay-stubs, Notice of Assessment (NOA) from the CRA (or other documentation). 

​

CircleUp Foundation uses a sliding scale fee structure based on Statistics Canada's Low Income Cut-Off (LICO) to assess financial hardship. The session fee is determined by the household size and total annual income. Families with the greatest financial need pay as little as $7.50 per session, while those with modest incomes may pay $25.50 or $60 per session. After you complete our eligibility questionnaire, a team member will review your information and let you know which tier you qualify for.

​

Please consult the table below and ensure that you financial situation matches the eligibility criteria. If you have any questions please reach out to circleuporg@gmail.com.  ​​​​​​​​

Eligibility for subsidized services is determined by your household size and annual income:

  • Under $22K (1 person) to $46K (5 people) - $7.50/session

  • $22K–$29K (1 person) to $46K–$61K (5 people) - $25.50/session

  • $29K–$43K (1 person) to $61K–$92K (5 people) - $60/session

  • Above these thresholds, up to $100K - $150/session, based on therapist availability

bottom of page